Terms and Conditions

Any Resident Indian who is 18 years and above who provides his/her details in the Digital Savings Account application for opening Fino Payments Bank account is a Customer
By logging into and providing his/her details, customer agrees to the terms and conditions of the Bank as listed on FinoPay App and www.finobank.com website

By visiting the FinoPay app – Apply Now action and sharing all information, customer consents to provide his/her name, contact details and other information on an at will basis with Bank.
Customer authorize Fino Payments Bank to call on the given number to explain the features of the product and marketing

Bank shall not be liable for any connectivity/ signal/ data issues leading to non-completion or wrong/false/incomplete information being provided by the customer leading to the incompletion of his/her application.

The customer herewith agrees to provide his/ her valid Aadhaar number and valid PAN Card details. He/she understands that opening an account is subject to correct, complete and accurate information is provided.
Customer agrees that upon successful OTP validation of Aadhaar and PAN verification, the name of the customer in the account will be the same name as appearing in his PAN Card
Application once submitted cannot be withdrawn by the customer. Bank shall not be liable to pay for any costs (technical/ data plan related or otherwise) incurred by the customer in the course of the downloading or sharing of his/her details on the application.

The customer herewith agrees to provide the accurate documentation and information as listed in the app for the purpose of account opening. Customer understands and agrees that failure to provide requisite documentation and information shall result in rejection of application by the Bank. The customer agrees that Bank has every right to reject the account opening application, if there is any erroneous, incomplete or misleading information provided by the customer or for any other reason whatsoever with/without assigning any reason or if KYC documents submitted do not comply with the KYC norms of the Bank.

This account opening process is not available for existing Fino Payments Bank customers who have a saving account / current account relationship with Fino Payments Bank. Also Full KYC wallet customers will not be able to open digital saving account through this mode. Please reach branch for same.

This account opening process is also not available for customers who are FATCA reportable. Such customers are requested to approach the branch and to comply with requirement of opening an account.

Bank reserves the right to take necessary action, legal or otherwise, if it finds any wilful modification/ withholding of information or misrepresentation by the customer.

Customers can fund their opened account instantly using the UPI and IMPS modes by just entering the account number and IFSC on any of the other Banking or UPI PSP App.

Customer understands and agrees that interest on the amount funded online will be paid subject to activation of the account and only from the date when the funds has been credited into the account.

The customer shall not enjoy the services provided by the bank unless the customer on-boarding process is complete.
Customers will have restricted access on this account till KYC is completed

Customer declares and confirms that the Bank shall be entitled to rely on all/any communication, information and details provided on the electronic form and all such communications, information and details shall be final and legally binding on the Customer.

Customer understands and confirms that the Bank has every right to close or debit freeze the account, if the details provided by him/her are found to be inaccurate, incorrect or false by the Bank or for any other reason whatsoever without assigning any reason thereof. In such an event, the bank shall not be liable to pay any interest on the amount of deposit & the refund of amount deposited in the account will be refunded to the source account/or issue a Demand Draft to the Customer. In such an event, bank will retain the documents / Photographs (if any) and any other signed document submitted.

This application is available for opening a savings account by Resident Indian Individuals only.

Customer gives consent to the Bank to fetch his/her demographic details from Unique Identification Authority of India (UIDAI), using biometric authentication which will be used for KYC purposes. The demographic details include name, DOB, Father’s Name, gender, address and photograph. Customer further consents to the Bank to fetch his/her contact details from UIDAI which includes the contact number and email ID.

Customer authorises Bank to link the Aadhar number provided by them with the savings account opened by them under this process. Customer herewith understands and agrees that this data will be shared with government department and customer might receive direct transfer of subsidies/benefits, subject to this being the primary account number seeded with Aadhaar.

The Bank reserves the right to cancel the Customer ID and Account Number (A/C) allotted to the customer, if the customer does not complete the verification process within the allotted time.

The Bank reserves the right to hold the accounts in Debit Freeze or close the Account even after account activation in case of any discrepancy found as part of regular monitoring and document verification activities.

The customer agrees to provide the necessary details (Mobile, Email etc.,) as per his/her requirement at the time of submission of details through the app. Bank shall not bear any liability for any loss arising out of customer’s failure to do so.

The customer herewith agrees to be contacted by the bank to receive information in respect of account maintenance, alerts, payments due, updates on existing and new products, servicing of account for sales, marketing or servicing their relationship with Fino Payments Bank Limited and its group companies / associates or agents through Telephone / Mobile / SMS / Email etc. Further he/she understands that the consent to receive calls / communications shall be valid and shall prevail over their current or any subsequent registration of their mobile number for NDNC and shall continue to be treated as customer consent / acceptance.

The customer herewith agrees that if the application is rejected, Bank will retain the documents / Photographs and any other signed document submitted by the customer on the Web app or otherwise.

Customer confirms to have read, understood and will be bound to/ abide by the Terms and Conditions of account opening and the general terms applicable to account as available on Fino Bank’s website

Aadhaar DBT seeding shall not be applicable for digital savings account. Account holder shall be required to complete the KYC process in order to avail the benefits under DBT

Customer confirms, he/she shall provide complete KYC either through video mode or by visiting bank’s points within 1 year from the date of account opening, failing which his/her account, shall be subject to closure

Customer confirms, he/she have not opened Aadhaar OTP based account with any other bank in India and will not apply for it in future as well Customer agrees that, once Digital Savings Account is closed, the same shall not be allowed to open again.

Customer agrees to pay an annual subscription fee of Rs. 450.

Change of Terms :-
The bank may communicate the changes either by hosting on its website, or through any other available mode of communication. The customer shall be responsible to keep himself updated on the terms & conditions by checking the banks websites regularly.

Charges / Fees :-
Charges in connection with the operation of the Account and the Services would be levied at the rates as prescribed on the Website from time to time. Charges will be debited to the Account at such intervals as per the extant rules of the Bank.